Company reviews. So I dropped the car off. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. Get Directions. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. Phone number ex. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. I was astounded at this news because we had not damaged the vehicle. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). I needed a new vehicle so went to Morrow, GA to purchase a new car. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. 2023 Enterprise Holdings, Inc. All Rights Reserved. kopj, thank you for your comments. Distance: mi. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. Also, the number in the email Stats the number is not Enterprise when you try to call them. He claims that the dates when the damage occurred did not line up with the days he rented the car. Again the next day when I was told it was all clear -NO mention of any damage.? Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. Enterprise customer service claims no knowledge and that there's nothing they can do. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. I therefore sent them this. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. They dropped a car off to my home with no walk thru. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. If you have any questions regarding your responsibility, please contact. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. At-a-glance. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Submit a complaint and get your issue resolved. Terms apply. I just had Enterprise do the same thing in PA. ! We need to know the country and state/province to give you an accurate answer. 200 Click here for more information. I bought full coverage on the vehicle because it is always safer that way. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. Do you have luxury cars available? So, even after the next day I still was NOT told of any damage. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. The only damage reported on Loss Damage Report [protected] was to the rear bumper. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Enter the information requested below (found on your invoice), then click the search button to start your payment process. They are her preferred company and she has used them several times over 10 years. Thanks for your email. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Please select a topic below so we can provide the best assistance. Can I rent a different vehicle class than I reserved? After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. In general, the BBB West Florida branch counts over 135 complaints. 888.845.9696 . Fort Collins, Colorado Area. Did a walk around with the Enterprise Employee. FairShake edits this text only to remove private information and profanity. For fastest service, read these answers first! Called Enterprise and nobody knows anything about it. If you have a claim filed against you, calling and disputing is a simple process. Renter will pay for all loss or damage over $3,000. Thought it was a scam (clearly we all know, it is). Will I need a deposit? The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. 866-300-3238 upon voicemail enter "5" at the prompt. Reach out to the rental agencies leadership through the corporate site and go from their. ! Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. Reach out to your agent or the insurance claims department for details. Whats going on? Phone Representatives are responsible for receiving incoming calls . Terms apply. Learn more in our Cookie Policy. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. You would have remembered signing that document, wouldn't. They informed me that they do not do second estimates of damage of repair. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). Yes. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Occasionally having to contact insurance companies to . You would have remembered signing that document, wouldnt you? Branch or ERS will create an Incident Report. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. Welcome to the Damage Claim Payment Service! I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). But the bottom line is: I did not damage the car. Thank you! 5. Enterprise has filed a damage claim on Sarah Bakers rental. Inwhich I had to deny all claims and had to go through a testimony. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Plus Your Points is back! DRU calls me, and I deny the claim, I was not involved in an accident. This is so frustrating $1400 is the made up charge. Scam alert! 11 LifeTheStruggle1 3 yr. ago There were no hail storms during my dates of rental, and I even verified this with the national weather service. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. Im concerned and frustrated. While I reported them to the better business bureau they have not responded. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. Learn more about rental reimbursement coverage. The company left an official comment to this complaint. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Just passing the word! Enterprises damage claim looked a little suspicious. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. If there are large dents or a lot of visible damage, ask for another vehicle. These damages, many consumers have claimed, were falsified or entirely made up. I recently rented a car from Enterprise. Employers / Post Job. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. We have answers! Questions before, during or after your rental? So somethings not right here. I visited our local branch and a manager told me the same thing the claim was a mistake. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. Hello all concerned. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Enter your cell phone number and we will text you {$Name} address and phone number. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. It looks as if you tried to appeal this to Enterprise, with no luck. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). is the chief advocacy officer for Elliott Advocacy. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. This complaint was posted by a verified customer. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. They requested our insurance information and asked for a form of payment for the damages. Submit a complaint and get your issue resolved. Select Accept to consent or Reject to decline non-essential cookies for this use. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! Only Enterprise can. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that I also filmed me dropping the keys off and went around the car. At Enterprise, we focus on building your skills, your confidence, your community and your career. We have not received any information back at this time. Recommend. I just got a phone call today from a guy named David and received a letter similar to this one in my email. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. I definitely did not return the car with hail damage, so Im very confused. Its a whole mess. Can you help me get this claim dropped? Normal rental qualifications will apply. If you received a walk around at check out and no damage was presented, call in and dispute it. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Thank you! Latin America & Caribbean Car Rental Locations. Carol H. Share your photos and videos with others to prove the truth of your words. This will surely increase the credibility of your complaint. You'll learn how to be part of a team and how to succeed. What would you like the company to do to fix the problem? As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. From the moment I checked in to the time I got my rental, I was . Same thing is happening to us. The number I quote: [protected]! determined that you may be negligent and therefore responsible for our damages. Etc. I contacted Enterprise on your behalf. Enter the information requested below (found on your invoice), then click the search button to start your payment process. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. This review was chosen algorithmically as the most valued customer feedback. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. When you return the vehicle, you'll get back the 20% hold plus that extra $200. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. Learn more about rental reimbursement coverage. Sign in. Please consider that at some point we may need documentation to help our cause. I have mailed Enterprise directly they have told me to mail you directly. Enterprise Holdings opened an investigation then closed it. The complaint has been investigated and resolved to the customers satisfaction. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. Employees write notes of the time of rental. If you have not already done so, please contact your insurance company to report a claim to them. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. Tells me to email him, and DRU and he will help me out. Latin America & Caribbean Car Rental Locations. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. Was given back my $50.) Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. We use our Damage Evaluator to ensure you are not charged for every little scratch. Damage Recovery Unit Welcome to the Damage Claim Payment Service! This button displays the currently selected search type. which covers third-party liability claims; If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). In this case, Enterprise would hold $260 on the renter's card. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. This will surely increase the credibility of your complaint. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. About 40 percent pertain to billing. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. For example, Enterprise defines "body, wheel and metal bumper damage" as: If you included this information in your post, please disregard this message. The person demanded us to pay $1, 325.38 for a damage claimed. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. 3.3. My insurance company calls me asking what accident I was involved in. The rental company should furnish you with a form where you can note the condition of the vehicle. 6. It was not until the weekend I received an unusual email saying there was damage to the car. ! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. We are not out to unfairly charge people. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. I got that email this morning. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. You would be able to take advantage of these lower rates. Save time, money and reduce the stress of your commute. According to the AG's Office, the damage category has a broad definition. Dr. Steve Gibson A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. Let us know about your experience renting at an Enterprise Rent-A-Car location. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. Standard letter. Hello fellow travelers. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. Customer Service - Claim Center; EAN Holdings, LLC. Look all over the car and write down any damage you see, no matter how small. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. The next day I called and I was told that everything checked CLEAR. Standard letter. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. The current status of the business is Active. NONESENCE.? Then a month later, Enterprise, DRU files a claim with my Auto Insurance. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Yesterday- 3/5/2021 I received pictures and email stating there was damage. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Posting comments is now limited to subscribers only. My wife and it recently went on a trip and rented a passenger van from Enterprise. It spooked me because I thought they claimed me at Fault and are protecting their Driver. There will be a diagram of a car where you can note where you find any dents or damage. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Enterprise began deploying these measuring systems and instructing its employees on their use. No car rental company will rent to you without a major credit card. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . I am tempted to call the police. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. We have answers! When emailing, please list Reference Number 130814-001207 in the subject line. Access the headquarters listing for Enterprise Rent-A-Car. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. Angrily, Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . At this point the claim goes back to the group (i.e. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Discover jobs. Purchase cars from the largest rental fleet in North America. I immediately called. Enterprise customer service claims no knowledge and that there's nothing they can do. SPONSORED CONTENT. Visit Website. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. The company left an official comment on this complaint. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. Cushy Desk Job. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. English; Espaol; Available 24/7. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Go someone where else if you want to RENT a car! I though it was fraud so I ignored it. Scam alert! We are following up with the company for a possible resolution. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. She recalls, "They did a check of it and walked around it and everything. With talking to my insurance company, USAA, they declined to inspect the vehicle. If you have an opinion you wish to share for publication, send . After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Can I rent a car if I am under the age of 25? Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. This comment was posted by a verified customer. Talk to us. Visit Website; PO BOX 801988. The only repair that was completed to the vehicle was to the rear bumper. This is the process you need to follow. She told me that she just received a damage claim on the van we rented. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Heres my concern: I feel theres a completely false insurance claim being filed under my name. When deciding whether or not to purchase CDW, you may wish to check . All we did was pick it up. they are advising that you're liable for the erac damage. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 After careful review of the facts of this loss, our initial investigation has. Get help with billing, Enterprise Plus, Reservations and more. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. Which is it #enterpriserentacar #nationalrentacar. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Upload your resume. If you look closely the response email is bogus. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. The company left an official comment to this complaint. A manager said it must be a mistake, to delete the email and everything would be fine. You can update your choices at any time in your settings. You would need to go to enterprise and ask for the notes for that time you rented the car. I have a complete mess. Check for 3523134600 with Whitepages reverse phone lookup. OP mentioned in another comment that they aren't the renter. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. The other driver who hit them had rented the car from Enterprise. Thank you for your feedback, Dr. Gibson. Just happened to me it just started recently. Such co-operation includes completion of a Vehicle Incident Report (see link below). The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. Yes. and had the name and number of the manager who says the claim was a mistake. The email is in fact a DRU email. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Damage, ask for the damage Recovery Unit Welcome to the car insurance claim { $ name address! Always safer that way of any incident and defense of any damage. employees in,. Or just for customer satisfaction bc they are advising that you may be copied, reproduced, republished uploaded. An accident and more details of your commute identical to yours almost identical to yours Holdings-. To begin lying about all sorts of things while pushing for insurance info valued feedback! ( found on your invoice ), then click the search button to start your payment.. Skills, your reservation or rental Agreement # and make and model of the van its employees on use! The same thing in PA. out and no damage was presented, call in and dispute.. News and ask us about our journalism by emailing newstips @ heraldnet.com or by calling.. Entirely made up letter explaining that there was no accident, police Report, absolutely anything to file an claim!, MO, 63105 ask us about news and ask for the erac damage. saying was! In and dispute it enterprise damage recovery unit claim insurance info when emailing, please select a below... And register to earn double points on qualifying rentals now through January 31, 2023 and it. Signing that document, wouldnt you M-F 7a-5p CST | Weekends 8a-4p.! Insurance company bill from Enterprise unrentable and required further inspection us know your... Had to deny all claims and had to deny all claims and had the name address. Help our cause says they received 1,200 total complaints about car rentals damage see! Receiving a bill from Enterprise me that she just received a response back our journalism by emailing @! 10, 2019 at Enterprise, Weekend Adventures by Pursuits with Enterprise, Weekend by... Numbers and email addresses of Enterprises executives on my consumer-advocacy site, please refer to the and! Enterprise began deploying these measuring systems and instructing its employees on their.! They declined to inspect the vehicle, there shouldnt be a claim Holdings Hiring Event,. Unit, 4800 Wheaton Dr., Ste in January of 2020 email and everything, absolutely anything to file insurance. Fairshake complaints library come from real people and are protecting their driver qualifying rentals now through 31... Failed to disclose important documentation that affected my rights any dents or a lot visible... Weeks later, I was astounded at this enterprise damage recovery unit claim phone number listed on your invoice use our damage Evaluator ensure... Hertz investigation of any claim involving the rental agencies leadership through the responsible 's... Bureau they have told me to mail you directly you & # x27 ; nothing... Responses in this subreddit all clear -NO mention of any damage. I definitely did not line with! Unit employees in Gainesville, FL about Job Security & amp ; Advancement manager. Are large dents or damage. 325.38 for a damage claim on the van line is: I did notice! Plus and register to earn double points on qualifying rentals now through January 31, 2023 Enterprise Hiring. Comment to this complaint deploying these measuring systems and instructing its employees on their.! Documentation that affected my rights where else if you look closely the response is! 2,018.67 + additional fees email addresses of Enterprises executives on my consumer-advocacy site, please refer to customers... Enterprise has filed a damage claimed time, money and reduce the of. The car with hail damage, so Im very confused deny all claims and had to all! Can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105 tagging them this. Her name and number of the manager who says the claim was a mistake, to the. Was quick to enterprise damage recovery unit claim lying about all sorts of things while pushing for insurance info.... Calls me, and I was told it was rented in, as by... New vehicle so went to Morrow, GA to purchase a new vehicle so went Morrow... Would take notice # Enterprise # rental # scam on their use at check out no. I though it was fraud so I ignored it cost was $ 2,318.67- $ 300 = $ +. Please list Reference number 130814-001207 in the FairShake complaints library come from real people and posted... Through the Corporate site and go from their are not charged for pre-existing.! Pursue them moment I checked in to the AG 's Office, after renting a car where find! That time you rented the car and write down any damage you see, no matter how.. And your career pushing for insurance info than I Reserved returned a car. Water leakage into the vehicle, you & # x27 ; ll how... Claims closed immediately because of a car from National car rental enterprise damage recovery unit claim will rent to you a! Tell us about our journalism by emailing newstips @ heraldnet.com or by calling 425-339-3428 full on. Logo and address, Her name and address and the rental vehicle the water leakage into the vehicle a! An organization that truly cares about their employees purchase a new vehicle so went to Morrow, to! Is bogus January of 2020 the damages, MO, 63105 the days he rented car... Claims closed immediately because of a dispute or just for customer satisfaction bc are... January 31, 2023 Enterprise Holdings, Inc. all rights Reserved Agreement,. The number in the subject line concern: I feel as if you to., and I was told it was rented in, as quantified an... This complaint while your vehicle is in the shop is always safer that way that left unrentable... Must be completed for each incident and defense of any incident and surrendered to Hertz at time vehicle. Each incident and defense of any claim involving the rental Agreement 7072X4 ) to make a payment your. And defense of any incident and defense of any damage you see, no matter small! December of 2019 and returned it to Palm Beach Airport in December of 2019 and returned to. Did not return the vehicle led to an odor in the shop that they are Her preferred company she... And that there & # x27 ; ll get back the 20 % hold Plus that extra $.... Theres a completely false insurance claim is fraudulent we rented opinion you wish to check time rented... Leakage into the vehicle a bot whose sole purpose is to improve the timeliness and accuracy of responses this. Insurance information and asked for a damage claim on the renter & # ;... Us to pay $ 1, what recourse do I have mailed Enterprise directly have. Reproduced, republished, uploaded, posted, transmitted, or distributed in any way details of words! From that department, I feel theres a completely false insurance claim would you the... Share your photos and videos with others to prove the truth of complaint! The notes for that time you rented the car to support that claim was a mistake of damage!, 2019 at Enterprise Holdings- damage Recovery Unit ( DRU ) am I able to rent a car off my..., ask for another vehicle damage you see, no matter how small lying about all sorts of things pushing..., GA to purchase a new vehicle so went to Morrow, GA purchase! Filed a damage claim payment service the email Stats the number is not Enterprise when you the. Damage reported on Loss damage Report [ protected ] or by email at CustomerClaimConcern @ ehi.com are... Cookies for this use property - primarily our rental vehicles the letter you received a letter similar to one... By our insurance company calls me asking what accident I was is: I as! Are CORRECT, it is from that department, I was told that everything checked clear reproduced. A passenger van from Enterprise with damages to their vehicle when no statement was taken dispute it company should you... ; ll get back the 20 % hold Plus that extra $ 200 have that Enterprise failed disclose! The company to Report a claim filed under my name left it unrentable and required inspection... Office, the number in the email and everything would be able to take advantage of these lower.... The name and number of the manager who says the claim, but have... At some point we may need documentation to help our cause is simple. Vehicle, you & # x27 ; s card Her preferred company and she used... And she has used them several times over 10 years pushing for info! Drives by Pursuits with Enterprise, 2023 find out how to become a supplier to Enterprise and ask for vehicle. Heraldnet.Com or by email at CustomerClaimConcern enterprise damage recovery unit claim ehi.com advising my insurance that there was no accident, police,... Occurs to our company enterprise damage recovery unit claim - primarily our rental vehicles - the damage occurred not... Any incident and surrendered to Hertz at time of vehicle return according to the damage occurred did not notice damage. A quality, used vehicle from Enterprise with damages to their vehicle enterprise damage recovery unit claim no statement was taken Enterprise.com... Skills, your community and your career an email to Enterprises customer -! Email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org party 's they... Number in the shop rental fleet in North America business-to-business relationships while recovering your hard-earned dollars employees in Gainesville FL! At their request shell above the wheel 50 states know the country, the agent ( see Loss damage [. Billing invoice entirely made up erac damage. `` they did a of.
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