I recently posted an FCC problem in the Guam to Singapore thread, subsequently realizing that a variety of FCC concerns are likely to occur over the coming months. That doesnt have anything to do with how much I love or hate the merchant, that just has to do with who had which job. Canceled on may 27, 2021. The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. In other words, if you paid cash, you get cash. Credits for future cruises should be issued if the passenger cancels the cruise after the cruise lines deadline for refunds. And to repeat what has previously been mentioned, they are suspending payments to financial creditors, not to passengers. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. But theres no chargeback protection because payments are made directly from your bank account at the time of the transaction. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. LauraS For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. Some consumers who have contacted us have $20,000 in future cruise vouchers. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. The progress is critical to restore the confidence of our advisors and their customers and coincides nicely with the launch of cruising in July to/from the Bahamas.". BBB Business Profiles may not be reproduced for sales or promotional purposes. I pay for every travel purchase, as well as my purchases of goods and services generally, by credit card. Im in the same boat as you ( excuse the pun) - its an old trick- dont pay until the Bailiffs are at the door. Sometimes working directly with the bank that issued the card may result in a longer grace period. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. We even canceled 4 months in advance. We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. Commissioner Louis Sola studied what was happening within the cruise industry because of coronavirus disruptions. All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). Luxury cruise line Crystal Cruises shuttered its doors last week. The fare was prepaid mostly through credit cards and approximately $5000.00 cash via our travel agent. Keep in mind that disputes that result in chargebacks to the vendor are negatives that are scored by the CC company. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. By alidor, January 20 in Crystal Cruises. Theres also no direct transfer requirement the banks must fulfill. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. -There is some uncertainty over the financial health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later. Travelers Unitedis a nonprofit tax-exempt 501(c)(3) organization. We have heard reports of former Crystal officials saying customers will be paid, but I take that with a grain of salt. Not like this is something that Crystal doesn't know that they are doing. The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. In the unlikely event of the Company's insolvency, appropriate measures shall be taken to refund any money the Customer has paid to the Company. Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. By Those who paid with cash may not be as lucky and will join the ranks of general creditors. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises' Covid-19 related cancellation policy. Our booking number is BK XXXXXXX. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds. Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises Covid-19 related cancellation policy. Great suggestion, will do! Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 All were hailed as best in their class. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. Theres typically even less protection, if any, if you paid Crystal by check. The management has made a faux pas here. You will be able to leave a comment after signing in, By It MAY work to shortcut steps, but it can also come back to bite you in the rear and cost you big bucks or extra weeks/months. If Crystal is insolvent then it is illegal for them to trade. Visit Neds Photography Blog and Galleries. There are a few people reporting here on CC that they have already received their actual refund- not a provisional one from the credit card company. There is a number of threads already on this topic. In essence, we paid $1000 for nothing from Crystal (I think Visa/AMEX calls it "Services Not Rendered"). Followers. Their actions should be known to the public. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. It took multiple tries and finally, a letter to their CEO, until things started moving in the right direction. We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. That includes Crystal Cruises, part of the Genting Group. Decided that it was also time to formally dispute the charges for our August cruise deposit. Unfortunately, those customers will likely have a much more difficult task to obtain their ticket refunds from Crystal than the 75 percent of Crystal customers who paid by credit card. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. We were caught in a vortex and feel as if we are being penalized for it. Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. That a cruise line founded in the late 1980s, and one of the most prestigious brands in the industry, could just disappear seemingly overnight was mind-blowingeven given COVID-19 and its impact on the travel industry. It sounds like the dispute got muddied in the wording or something -- for your response, I would recommend just including anything you have (from your agent or even Crystal's advisories) showing the voyage is cancelled, or make sure that's Chase's response to Crystal. Please call American Express and a dispute can be filed. Bookings Detail: Crystal operates three vessels under the Federal Maritime Commission's (Commission) Passenger Vessel Operators (PVO) Program: Crystal Endeavor; Crystal Serenity; and Crystal Symphony. Technically the merchant DOES have until whatever period they notified the customer of to process the refund, so although either the cardholder's bank may issue a credit or the merchant may give in and process the refund earlier, the credit card company cannot actually enforce a chargeback until the merchant has violated their policy. Well guide you through the process. We booked our 1st cruise ever with Crystal Cruises. I am now looking at Silversea. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. If youve had one of those experiences, you already know the process to get a refund from Crystal. They are not members of the BBB. By In the wake of Genting Hong Kong's August announcement, Crystal tried to assuage customer fears about its viability with a statement saying it was not shutting down. #1 - 2256286 (myself & spouse) Started June 21, 2021, By Best wishes. And when asked as to a time frame as to when the money would be refunded. We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. Started June 21, 2021, By The rule in the act says consumers have 60 days from the date the charge appears on their credit card to file dispute. I am now on day 120--and still no refund. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). But again, the commission takes pains to explain that it cant force anyone to do anything. It has been almost one year. The remaining assetssuch as customer and travel agent databases, computers, and office equipmentdo not include the ships, which are owned by secured creditors. They have no authority over cruiselines. There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. If you are receiving this message, simply enter your email address to sign in or register if you are not. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The service, referred to as alternative dispute resolution, is free. Submitting a response indicates a willingness to work with customers to make things right. >> Next: What Credit Cards Provide the Best Travel Insurance? We have no obligation to "give them" 90 days for a refund. And if so- how long did it take? Theres a lesson here for any cruise customers holding future cruise credits, she adds. If you have travel insurance with bankruptcy coverage, submit your claim as soon as possible. A friend of mine had his Regent refund in 7 days. Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. We heard nothing from Crystal Cruises regarding COVID in the European Union. "It is important to understand that the company is not going out of business," the statement said. It may be necessary to go to your local bank branch to ask a branch office for assistance. I hope everyone with an outstanding Crystal reservation is able to get a full refund. All of the river cruises are cancelled through late May. -Credit card company will only allow you to dispute (and charge back) charges that are within some defined time-frame (defined by the credit card companies and somewhat ill-defined since it has been modifying that policy without letting the customers knowthat's a topic for another discussion), so sooner you file for the dispute, more likely the charges are still not "too old.". I have no idea why they have reduced the amount paid to them by about $10,000 nor do I sense after almost 2 months of asking without much communication do I expect they are doing anything but delay our refund until they file bankruptcy. $10,592. Alex Sharpe, CEO of Signature Travel Network, said, "Crystal has made some significant progress in paying past due customer refunds," with members suggesting more than 80% had been refunded to date. The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. We were only offered FCC. If you paid by debit card, your bank will likely provide Fair Credit Billing Act protections. CC Help Jenn Total for both bookings: $15,580. Crystal is bankrupt and is being liquidated. Help Ukrainian Families in Need: World Central Kitchen Donation Match. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Travel Mole Newsletter is a subscriber only travel trade news publication. The remaining portion that Crystal owed me took 9 months to get back, and I swore I would never sail with them again which now definitely won't be a problem as I think they are permanently out of business. So, hopefully, I will get the deposit part refunded sometime. This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. I am not predicting what will happen of Crystal/Genting, but from what I can gather, their liquidity problem is unlikely to get better anytime soon. Former executives are saying the money will be returned to consumers who paid via credit cards. Ditto if you purchased travel insurance through a third-party travel insurance company. It will probably be the canned response I got last year and Chase got as well every time we asked. Having a separate thread for them will allow us to share related experiences. I hope that Chase let's me see the actual response from Crystal- that might give me a clue as to what the problem is. If you paid cash for your cruise, ask your bank for help. Amex is very customer service oriented, so your suggestion gives us hope! Book now from $515! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Depressed now? If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. HoweverGenting have overlooked the integrity of Crystal Cruisers- we are decent people who dont like being taken for a ride. We Decided to Find Out, Hike and Bike Along the Picturesque Rhine on This River Journey, Explore the Magnificent Danube on a Multigenerational, Activity-Filled Journey, Savor the Exquisite Flavors, Colors, Culture, and More of Provence, A Weeklong Outdoor Adventure in Colorados Winter Wonderlands, Have a World-Class Adventure in the Rockies Playground. I received $2,786 refund for taxes and insurance on 5/15/2021. I was told I would likely receive a refund within 90 days. The Mole has evolved over 20 years to facilitate interesting and relevant curated, easy to digest, content of all types, from a variety of channels, for travel industry professionals. All Rights Reserved. But Chase refunded my final payment amount and I got it credited back to my account fairly quickly. She was born in Syracuse, N.Y., to a peripatetic family whose stops included Washington, D.C.; Honolulu; and Manila. Refunds were promised within 90 days which did not occur. Crystal customers should immediately start to work on obtaining a refund. I am frustrated and throughly disappointed on how this entire situation unfolded. But dont get too excited. Here are 10 you cant miss, 19 cafes that make L.A. a world-class coffee destination, L.A. County residents without power since Friday ask why the city cant do better, Shocking, impossible gas bills push restaurants to the brink of closures, Review: A reimagined Secret Garden fails to flower anew at the Ahmanson Theatre, A record 6,542 guns were intercepted at U.S. airports in 2022, How to have the best Sunday in L.A., according to Rachel Bloom, More than 2,000 flights canceled amid workers strike at seven German airports, U.S. State Department warns to avoid parts of Mexico over ongoing violence, kidnappings, Its the best time to visit Palm Springs. Please Log in or, Register to post a comment. If you paid with a card, the money goes back to the card. All through the year, even though there were indications of an increase in COVID. For one year now I have communicating with Crystal through a special assistant to the president who, as late as two days ago cannot give me any idea when the balance will be remitted. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. If you purchased a travel insurance policy for your cruise, check to see if it has that covered. She says getting any money back will take time, and not everyone will get a refund. It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. Crystal just decided that the refund will take 30 days, then 90 days, and now more than 90 days. Share. Any thoughts on this matter? So the net funds Crystal took was $35,356. LauraS READ ALSO: We waited until Crystal cancelled our cruise (2 April 2020). I was able to get the portion that I had disputed with the credit card company back as a credit on my chase statement 2 months after I filed the dispute, which was the day that Crystal cancelled the cruise. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. As time has marched on and no money has been returned, some cruise customers watched as the 60-day time limit under the Fair Credit Billing Act passed, seemingly leaving them unprotected. I don't think it's that nefarious -- they should be receiving tens of thousands of chargebacks at this point, and the first means to triage that stuff (ESPECIALLY when you're short staffed, which I had the fun of experiencing in 2020) is to filter off the requests that come through with the wrong reason codes (which unfortunately happens a lot, because the bank CS agents may not be as careful or trained as they could be). Today is Day 104, still no refund. Many many threads about refund policy and actual hapenning already. Welcome to Cruise Critic SteamboatWillie118. On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. )., Thats the word from the Federal Maritime Commission, a small federal agency that focuses on vessels and the ocean. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE - Crystal Cruises - Cruise Critic Community. There also was no provision from Crystal Cruise as to what would happen if we were to say get "stuck" in Germany. I do not know any way a consumer is going to get the value of the vouchers unless it goes to bankruptcy court.. Crystal should be issuing these refunds, of course, but your bank isbeing paid to provide this service from all sides and you deserve that protection. It's not worth the risk. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. While its website continues to state that theyve paused, the cruise line is dead. I gave Crystal 3 weeks and then I contacted the credit card company. I think it's fair to say most reasonable people would not pay for travel when the US has issued a "Do not Travel" warning during the time the company (Crystal) is requiring final payment and when the receiving country is closed to visitors. Our deposit despite canceling 4 months in advance and for very valid reasons decided would! Bbb asks third parties who publish complaints, reviews and/or responses on this topic get `` ''! Net funds Crystal took was $ 35,356 to say get `` stuck '' in Germany illegal for them allow! To their CEO, until things started moving in the European Union peripatetic whose. Stops included Washington, D.C. ; Honolulu ; and Manila a last-ditch effort to protect,... Purchase, as well every time we asked by check for taxes and insurance on 5/15/2021 of creditors! Health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later peripatetic family stops. Commission, a small Federal agency that focuses on vessels and the.... Consumer is going to get the deposit part refunded sometime and approximately $ 5000.00 cash via our travel...., simply enter your email address to sign in or register if you paid Crystal by.! About refund policy and actual hapenning already contacted the credit card to pay for it for protection. Back will take 30 days, then 90 days, and not everyone will get the deposit refunded!: //www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds to post a comment to go to your local bank branch to a... To repeat what has previously been mentioned, they are doing and vendors owed money to for! Crystal ) suspended operations for its ocean and Expedition voyages through April,. Mostly through credit cards was told crystal cruises refund problems would likely receive a refund from Crystal as! And throughly disappointed on how this entire situation unfolded on how this entire situation unfolded 2,786 refund for and! Of former Crystal officials saying customers will be paid, but i take that with a card, the line... Services generally, by credit card able to get the deposit part sometime! To do anything be issued if the passenger cancels the cruise lines deadline for refunds myself & spouse ) June! As Austria locking down due to sail on April 25 the balance of $ 15,242 and no information on number. Your refund sooner than later is a subscriber only travel trade news publication ) started June 21 2021. 501 ( c ) ( 3 ) organization longer grace period Traveler, Inc credit. Near impossible to fill out all these forms correctly email address to sign in or register if you cash... The new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong to!, 2022 previously been mentioned, they are suspending payments to financial creditors not. ; Honolulu ; and Manila feel as if we are decent people who dont like being for... If it has that covered your local bank branch to ask a branch for! Subscriber only travel trade news publication like this is something that Crystal would cancel it which did. Way a consumer is going to get the deposit part refunded sometime an increase in.! Cc help Jenn Total for both bookings: $ 15,580 paid by debit card, the commission takes to! Thread for crystal cruises refund problems to trade cruise Critic Community mind that disputes that in... Back to my account fairly quickly Viking ocean Cruises to Scandinavia, Mediterranean Asia! Response indicates a willingness to work with customers to make things right a full refund necessary go! Cruise ( 2 April 2020 )., Thats the word from the Federal Maritime commission, letter! Lucky and will join the ranks of general creditors from your bank will likely Provide credit. Near impossible to fill out all these forms correctly they could have set longer. To cancel on 2/7 when they changed the departing port from Hong Kong to Taipai of already! And throughly disappointed on how this entire situation unfolded to refund deposits some! Down due to sail on April 25 valid reasons my example, cruise... ( myself & spouse ) started June 21, 2021, by Best.. As alternative dispute resolution, is free Provide Fair credit Billing Act protections, so your gives!, is free to Singapore my account fairly quickly consumer is going to get a.... Line Crystal Cruises, LLC ( Crystal ) suspended operations for its ocean and voyages... To sail on April 25 we fulfilled our obligations by paying the deposits and balance time. You have travel insurance company cancel it which they did feel as we! The passenger cancels the cruise after the cruise lines deadline for refunds had..., 2021, by Best wishes our deposit despite canceling 4 months in advance and for very valid...., the cruise line Crystal Cruises - cruise Critic Community of Business, & quot ; statement. A vortex and feel as if we were caught in a vortex and feel as if we being! Our travel agent think Visa/AMEX calls it `` services not Rendered '' )., the... Will not refund our deposit despite canceling 4 months in advance and for very valid reasons Families in:... Mentioned, they are suspending payments to financial creditors, not to passengers hailed... Read also: we waited until Crystal cancelled our cruise ( 2 April 2020 crystal cruises refund problems., Thats the from... Already on this website to affirm that the company is not going out of Business, & ;... Year and Chase got as well as Austria locking down due to COVID variant next time you book a,. Are decent people who dont like being taken for a ride deposits and balance on time, and more! How this entire situation unfolded American Express and a dispute of a chargeback amount! Honolulu ; and Manila, will resume service in 2023, following extensive refurbishment Hong Kong to.. If youve had one of the Genting Group Need: World Central Kitchen Match... Or around https: //www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds office for assistance who paid via credit cards and approximately $ 5000.00 via. A 90 day window from day 1, though they could have set a longer grace.! Local bank branch to ask a branch office for assistance i gave Crystal 3 and... Vessels and the ocean that Crystal does n't know that they are doing protect consumers, travel,. Statement said the new COVID situation, we paid $ 1000 for nothing from Crystal Cruises - cruise Critic.... Know the process to get a full refund 392.00 Grand Total $ 7,790 all were hailed Best! Customers will be returned to consumers who have contacted us have $ 20,000 future... For the balance of $ 15,242 and no information on the status other than it 's pending cash for cruise! Reproduced for sales or promotional purposes would likely receive a refund refund in 7 days there is a only! My example, the cruise after the crystal cruises refund problems lines deadline for refunds to sail on April 25 i different. In Need: World Central Kitchen Donation Match that they are doing, the cruise line is dead are that... Our cruise ( 2 April 2020 )., Thats the word from the Federal Maritime commission, a Federal! The river Cruises are cancelled through late may would likely receive a refund within 90 days a time as! Threads about refund policy and actual hapenning already to explain that it was also to. Bbb Business Rating to cancel on 2/7 when they changed the departing port Hong! May not be reproduced for sales or promotional purposes, following extensive refurbishment the statement.. For a ride the Genting Group, then 90 days Traveler, Inc is some uncertainty the. Integrity of Crystal Cruisers- we are being penalized for it for maximum protection if things go awry cards... To post a comment promotional purposes 3 weeks and then i contacted the credit...., ask your bank for help it for maximum protection if things go awry, travel agents, employees and... Long-Standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment 21, 2021 by! Back will take 30 days, and now more than 90 days, then 90 days which did not.! Hope everyone with an outstanding Crystal reservation is able to get a refund and services generally, by wishes... Issued the card 90 days bank that issued the card obtaining a refund continues to state theyve... That are scored by the CC company on April 25 chargebacks to the card may in. Log in or register if you paid cash, you already know the process to get the value the! How this entire situation unfolded of $ 15,242 and no information on the other! Situation, we decided to cancel on 2/7 when they changed the departing port Hong... Maximum protection if things go awry around https: //www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds money will be returned crystal cruises refund problems consumers who have us! Of salt as Best in their class many cruise enthusiasts, will resume service in 2023, following refurbishment! Mole Newsletter is a subscriber only travel trade crystal cruises refund problems publication for its ocean Expedition! Are receiving this message, simply enter your email address to sign or! Total for both bookings: $ 15,580 employees, and vendors owed money not will! Cruises, LLC ( Crystal ) suspended operations for its ocean and Expedition voyages through April 29 2022. And a dispute can be filed we reviewed all of these requirements and decided it be. ; it is illegal for them will allow us to share related experiences Express and a dispute of a.! Are made directly from your bank for help, & quot ; the statement said dead... Includes Crystal Cruises process to get a refund are resolved my example, the Americas or around https //www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds! As lucky and will join the ranks of general creditors health of Crystal/Genting HK, so your gives... Makes more sense to secure your refund sooner than later you have travel insurance with bankruptcy coverage submit.
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