Read Less. I pressed her further. All rights reserved. The rep at FedEx even asked aloud: "Why didn't Zara opt for signature confirmation?" A. Alice345 of CA. Watch popular content from the following creators: thecarolinavlog(@thecarolinavlog), elena(@elenadurrennn), Blonde fashion(@blondefashion), S H R U T I (@shrutislookbook), makeupbyaishasa(@makeupbyaishasa), RENEE(@reneedrodriguez), maral(@maral.abedin), Natalie Tingle(@natalie.tingle), Rachel Hess(@rach.hess . I have no product, and they won't refund. Zara refusing to refund for a stolen package. Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request These are the stages your order will go through: Bought: your order has been placed successfully. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. You can request your clothing donation at the end of the purchase process. I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. here I called FedEx, and in less than 2 hours, they agreed that the package was either lost or stolen (probably because they delivered it to a busy sidewalk). Track ZARA Order Status 1-855-635-9272 https://www.zara.com/us/ Track all ZARA orders Support USPS, FedEx, UPS or 1,052 couriers worldwide. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Submit a complaint and get your issue resolved. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place. The short answer is yes, Zara does refund stolen packages. 15-45 days. Which Zara clearly doesn't care for customer service at all. But they had not updated the delivery status online, and it still says the same Zara - Not getting refund I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). Hello,
I dont know the right answer but it wouldnt be Zaras fault they were stolen. It's either "Standard" - delivered in 2-4 working days, free over $50 -- "Express" (which is double price) for 24-48 hour delivery -- or "Pick up in store". Does Zara refund stolen packages? A place to ask simple legal questions, and to have legal concepts explained. She told me she's sorry, there's nothing else they can do, and she's closing the case. Dispute it with your credit card company. Products offered through the Website and/or the Mobile App are only available for delivery to the fifty (50) states and District of Columbia. Everyone has a boss. Another week passed, I asked where is my refund. Featured review. Zara Intidex - Zara Refund Issue Even though the tracking shows it had ARRIVED. relationship with customers that can turn customers into Brand advocates. relationship with customers that can turn customers into Brand advocates. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. If I was going to do that, why would I bother shopping online? Infact consumer complaints are opportunities to build trust and long-term Zara Intidex - Delivered incomplete product and now not doing refund I've never had to work this hard to get my money back for something I didn't receive. Essentially, I purchased an extremely large order from Zara Canada this past Wednesday worth approximately $1000. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I got my refund on 14th Aug 2019. Zara - Package not picked up I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. You can also find this information in the Purchases section. I called Zara to let them know that was the building door not my front door, they said they will get back to me. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Please help! Here's where it gets infuriating. ", Resolving customer complaints are important to succeed in business. At this . Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. Voxya helps in identifying issues in your product or services. Discover short videos related to zarapackage on TikTok. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. Closed. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. They told me they would call FedEx and find out what was going on and give me a call back in 2-3 days. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. caringexecutive 6 yr. ago We will verify your profile along with reference checks as a part of our on-boarding process. I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund Zara - Refund not given Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Closed. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? Thank you very much once again to get my refund in just 8 days! The agents made it almost impossible to get a manager on the phone. Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Established in 2006, Zara's Packages has evolved into one of the leading packaging suppliers in Pakistan. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. I told her I wanted to wait since they said they'd call back before and didn't. resolve consumer complaints 46-90 days. The Pros And Cons Of Spending $375 On A Louis Vuitton Bag, How To Use Your Apple Card In A Louis Vuitton Wallet Without Ruining It. here Second, you must have provided Zara with a copy of the police report. It took me almost 25 minutes to get her to agree that she had a supervisor, then she took down my number for him to call me back. File online consumer complaint from any state or district. here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Discover short videos related to zara package not delivered on TikTok. I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. Share your photos and videos with others to prove the truth of your words. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. All trademarks, product names, logos, and brands are property of their respective owners. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. If you are not registered, click on the "Order information" link in the confirmation email to track your order. I would look into that. Ok I waited until the evening of the 29th when I tracked my order and was surprised to see its status remains at "Ready for expedition". Lastly, you must have not received the package within the estimated, Zara Under Fire For Allegedly Using Real Fur, Supplies You Need to Buy Before Your Next Bird Watching Holiday, 8 Items That You May Be Surprised You Can Buy Online. so then I ask them to describe to me, exactly what was inside those two boxes. RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. Ltd , Order number n.52265171881 - disgusting customer care received, Zara.com - customer service and merchant violations, Zara.com - I m complaining about a manager Zara, Zara.com - I am complaining about a return. Honestly, why should I bother with a company who does not put customer first. It isn't there fault if it gets stolen if you weren't home. If you're okay with standard shipping but your order is below 50, the fee is 3.95. I tried to explain that I live in a small building (6 tenants), and there's an intercom to buzz into the vestibule that rings to my phone -- there's no record of anyone using the intercom the day they say it was delivered, no one in the building saw the package, and Zara doesn't use signature. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product Look around the delivery location for your package. Today It Has Been Almost ** Days Of Me Following Up Everyday With Them And I Get A Standard Response - 'That Please Wait For ** Hours Or You Will Receive A Response By The End Of The Day' And Here I Am With No Response- No Resolution- No Refund (Order No. Zaras Packages (Pvt.) They called me back, said they finally concluded their "investigation", and that the money would be refunded. But this I couldn't, and I believe as a customer we deserve better. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. I have ordered from Zara many times before and never had an issue. On 9/10, I gave them a call because I hadn't received the package yet. I said, "I want to speak to your boss." EDIT: Thanks for all the help and advice, folks! It is no secret that online shopping can be risky. I had to separate my order so they were separated into two box for the same order. This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. 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